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DR. PREM HOSPITAL
HELPDESK
HELPDESK
At Lala Harbhagwan Dass Memorial & Dr. Prem Hospital ,
Our helpdesk is the first point of support for patients and attendants.
The team is trained to guide you through every step of your visit, whether you’re here for consultation, admission, or follow-up.
We make sure you get quick answers, clear directions, and the right assistance without any confusion.
The helpdesk team assists with OPD information, doctor availability, appointment scheduling, admission queries, discharge guidance, and reports. If you’re visiting for the first time, they will help you understand where to go and whom to meet. If you have any concerns during your stay, they coordinate with the concerned department to resolve them.
Lala Harbhagwan Dass Memorial & Dr. Prem Hospital focuses on patient comfort, so the helpdesk is always easy to approach. The goal is simple: support you with accurate information, smooth processes, and a helpful experience from the moment you enter the hospital.
General Question
FREQUENTLY ASKED QUESTION
Our reception or helpline team will guide you based on your symptoms and requirements.
While walk-in patients are always welcome, we recommend booking an appointment in advance to minimize waiting time and ensure your preferred doctor is available.
Please carry your valid ID proof, any previous medical reports, prescriptions, insurance card (if applicable), and a list of ongoing medications.
Yes, we accept most major health insurance providers. Our billing team can assist you in verifying your coverage and handling cashless or reimbursement claims.
For patient privacy, updates are shared only with immediate family members or authorized persons. You can speak to the assigned doctor or nursing staff for medical updates during designated hours.
Yes, our emergency department operates 24×7 with trained doctors and nurses available at all times. Ambulance services are also available for patient transport.
Yes, patients can choose their preferred consultant, subject to the doctor’s availability and appointment schedule.
